erWin

One access. Eight brands. All in one place. 

erWin is moving to a new central portal.

 

On this page, you can see why there is a new erWin, what your benefits are, how the transition works – and what you need to do.

Go to new erWinContact erWin

Key points of the transition to the new erWin

  • erWin is being migrated to a new central portal.
  • This gives you centralized access to the repair, maintenance and diagnostic information of the Volkswagen Group brands Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, Audi, SEAT, Cupra, Škoda and Bentley, as well as the diagnostic information of Lamborghini.
  • To use the new erWin, register your company once with a central company account for licence and user management in the new erWin.
  • Your previous erWin will remain available for a transition period. You can continue to use already purchased licences there until they expire, and you can transfer annual licences to the new erWin.
  • After the go-live, new licences can only be purchased in the new erWin.

Important information

Please read this page carefully regarding the transition to the new erWin. Please also review our FAQs at the end.

If you still have questions about the transition or registration, please use the erWin contact form at the bottom of this page to send your questions directly to our erWin support team.

Overview of the content on this page

1. Roll-out dates

2. Why is there a new erWin?

3. Your benefits with the new erWin

4. What stays – what changes?

5. How the transition works

6. What happens to my licences?

7. What do I need to do now?

8. Frequently asked questions from workshops

9. Contact & support

Roll-out dates

Exact roll-out dates are maintained per market and can be updated accordingly. If your country is not listed, please contact your local importer.

 

CountryExpected roll-out date
Australia11.11.2026
Austria16.9.2026
Belgium16.9.2026
Bulgaria16.9.2026
Croatia16.9.2026
Cyprus16.9.2026
Czech Republic16.9.2026
Denmark16.9.2026
Estonia16.9.2026
Finland16.9.2026
France16.9.2026
Germany8.7.2026
Greece16.9.2026
Hungary16.9.2026
Ireland16.9.2026
Israel11.11.2026
Italy16.9.2026
Japan11.11.2026
Latvia16.9.2026
Lithuania16.9.2026
Luxembourg16.9.2026
Malta16.9.2026
Netherlands16.9.2026
Norway16.9.2026
Poland16.9.2026
Portugal16.9.2026
Romania16.9.2026
Slovakia16.9.2026
Slovenia16.9.2026
South Korea11.11.2026
Spain16.9.2026
Sweden16.9.2026
Switzerland20.8.2026
Turkey11.11.2026
UK20.8.2026

 

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Why is there a new erWin?

Up to now, the different erWin solutions were separated by brand and market. For many workshops, this meant:

  • several entry points for different brands,
  • different user interfaces and access paths,
  • confusing licence management + confusing user management = more administrative effort.

With the new erWin, Volkswagen Group Info Services AG provides a central portal that independent workshops use to access the official repair and maintenance information of the Volkswagen Group brands (Lamborghini diagnostic information only).

This leads to:

  • a clearer structure in how you access the information,
  • one consistent solution for multiple brands,
  • a central company account with clear licence and user management for all employees, branches and sites.
  • a stable, future-ready foundation for further improvements.
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Your benefits with the new erWin

  • One access
    One central, official portal instead of multiple brand- or market-specific erWin pages. Workshops have a clear login and licence flow for all supported Volkswagen Group brands and all their employees in one place.
  • Eight brands
    Access to official repair, maintenance and diagnostic information of Volkswagen, Volkswagen Nutzfahrzeuge, Skoda, SEAT, Cupra, Audi and Bentley, as well as the diagnostic information of Lamborghini, aligned with RMI regulation in the supported markets.
  • All in one place
    Consolidated licence and user management in one environment, reducing administrative effort and making it easier to keep an overview across brands, licences and users.
  • Plus: Future readiness
    A modern, centralised setup with clear governance that can be further developed. For example with improved user journeys, additional functions and more digital support along the end-to-end workshop workflow.
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What stays – what changes?

What stays the same?

  • You continue to work with the official repair, maintenance and diagnostic information of the relevant Volkswagen Group brands (Lamborghini diagnostic information only).
  • Technical content will continue to be provided in the brands' official systems, although there will be a change in the brands‘ system for RMI data.
  • Existing hourly, daily, weekly, or monthly licenses in the old erWin remain valid until their expiration date; annual licenses can be transferred to the new erWin.

What changes

  • Access is provided via a central erWin portal instead of separate solutions.
  • Your company needs a one-time new registration in the new portal. You then create individual users yourself within this central company account. This means separate access points – for different branches, employees, etc. – are a thing of the past.
  • Training data is currently available only through your importer. We are working on integrating training data into the portal at a later date.
  • The portal navigation has been completely redesigned – clearer structure, fewer clicks. If you knew the old erWin inside out, you may need a brief moment to get your bearings. Most users adapt quickly and come to appreciate how much faster and simpler things have become.
  • Once the new erWin portal is launched, new licenses can only be purchased in the new erWin web shop.
  • Licences are purchased for the company and valid company-wide. Multiple licences can be used simultaneously by multiple employees (one licence per user). Special Multi-user licences allow simultaneous use by up to 5 employees. Multiple multi-user licences can be purchased.
  • The ODIS licence now starts automatically with purchase, like all other time-based licences. The previous practice of manual or delayed licence activation no longer applies.
  • Add your working context, which is still required for diagnostic licences, once under “My erWin” > “My profile”. In the old erWin, it had to be entered again for every licence purchase.
    If you already use ODIS, you do not need to apply for a new working context. You can find your current working context in the top left-hand corner of the Group Retail Portal (GRP). Please use the nine-character identifier shown there, not the eight-digit number from the old erWin.
    The working context consists of a three-letter country code, your five-digit partner number and a brand letter – for example, DEU12345V for Volkswagen in Germany. You need a separate working context for each brand. If you do not yet have one, first request a partner number via erWin.
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How the transition works

New erWin version goes live

  • All registered users of the current erWin will be informed as soon as the new erWin is available for them (via e-mail and via notices in the existing erWin).
  • Please note: All current users will receive an information e-mail. The first user who registers a new company in the new erWin will automatically receive administrator rights. It is therefore best to decide in advance who will be responsible for the central registration and to communicate this internally.

New registration in the new portal

  • Create a new central business account for your company in the new erWin. Activation normally takes just a few minutes.
  • For customers based in Germany, simple registration is sufficient. Customers based outside Germany must also go through a verification process. To do this, you must enter, for example, your VAT number and, for customers from the UK, your CRN number as well. If you do not have these and are therefore unable to start the verification process, please contact our support team. The verification process takes place in the background.
  • For a step-by-step guide to registration, please choose the appropriate PDF guide:
    - For customers based in Germany Download german registration guide (PDF)
    - For customers based in another EU country, Norway, Switzerland or the United Kingdom (English version) Download registration guide (PDF)
    - For customers based in Australia, Israel, Japan, South Korea or Turkey (English version) Download registration guide (PDF)
  • Afterwards, you can create individual users within your central account, for example for employees, branches, etc.

 

Transfer annual licence

  • Annual licences can be transferred to the new portal so that the remaining term can be used there. To do this, you will receive a licence ID and an activation code. If you are currently in the old erWin working on an annual licence, both will be sent to you automatically from the old system to your e-mail address stored in the old erWin.
  • Please check in the new erWin that everything has been transferred correctly.
  • All other licences can be used up to the end of their term in the old erWin.

Use the new erWin as your main access

  • For new licences and ongoing work, use the new central erWin.
  • From the go-live of the new erWin in your market on, you will no longer be able to purchase new licences in the old erWin.
  • The previous erWin will only remain available until December 31, 2026, after which it will be permanently shut down.

For diagnostic licences (ODIS), additional prerequisites apply. Please plan this before purchasing.

  • In the new erWin, you must also specify a work context in order to use ODIS. You can set this up once in the new erWin under “My erWin” > “My Profile.” You no longer need to re-enter this information with every license purchase. If you are already using ODIS, you do not need to submit a new application. You can find your current work context in the upper-left corner of the Group Retail Portal (GRP). Please use the nine-digit number displayed there and not the eight-digit number from the old erWin. If you do not yet have a work context, please request a partner number via erWin in a timely manner.
  • Once the working context is available in your profile, you can download and install ODIS – i.e. before purchasing a diagnostic licence.
  • Purchase the required diagnostic licence in the new erWin. The licence period starts immediately after purchase. Please make sure your working context and ODIS installation are ready beforehand.
  • Use ODIS as usual within the available scope.

Note: Don’t wait until the very last day to register. Register your company early and create the required users so that your access is ready when you need it.

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What happens to my licences?

Existing licences in the old erWin

  • You can continue to use your existing licences in the old erWin until their respective expiry date.

Annual licences

  • Annual licences can be transferred to the new portal.
  • The remaining term will then continue in the new erWin.
  • You will automatically receive all information from the old system by e-mail to your email address stored in the old erWin system.

New licences

  • After new erWin is live in your country, new licences can only be purchased in the new erWin.
  • The licence models and conditions (periods and prices) remain unchanged. What's new is the parallel use of licences by multiple employees within your organisation (one licence per user). If anything changes in the future, you will be informed in good time.
  • Please note that newly purchased licences start immediately after purchase. This also applies to diagnostic licences. So please make sure you are ready to work before purchasing a licence.
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What do I need to do now?

A short checklist for your planning:

  • Keep an eye on your e-mails and the notifications in the old erWin. You will be informed as soon as the new erWin is available to you.
  • Plan the registration in the new erWin well in advance before you actually need access. Since your company only needs to be registered once – and the first user who creates your company automatically receives admin rights – define a central person in your organisation who will take care of this.
  • Have your company details ready, so that you can complete the registration quickly. For companies based not in Gemany, this includes VAT number and, for customers from the UK, the CRN number as well.
  • If you have an annual licence, you can transfer the remaining term to the new portal. You will automatically receive all required information for this by e-mail from the old system. After the switchover, please check in the new portal whether your licences and remaining terms are displayed correctly.
  • Use up your existing licences in the old erWin and then use only the new erWin as your primary access.
  • If you use diagnostics (ODIS): once you have registered your company in the new erWin, add your working context / Global User ID to your profile. Existing working context numbers can be reused. If you do not yet have a working context, please request one well in advance. Once it is available in your profile, you can install the ODIS software before purchasing a diagnostic licence.
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Frequently asked questions from workshops (FAQ)

Yes. The new erWin uses a new central portal. You need to register your company once in the new erWin. You can then create and manage additional users centrally within your new account. Please consider that the first user who creates your company account automatically receives admin rights.

No. The customer number from the previous erWin is an optional field. You can complete the registration without entering it.

All customers not based in Germany must complete the verification process. To do this, you will be asked for your VAT number, for example, and customers from the UK will also be asked for their CRN number. If your company is subject to special regulations and does not require a VAT number and/or CRN number, and if this prevents you from starting the verification process correctly, please contact our support team.

Customers based in Germany do not need to verify their ONE Business ID account. If a verification prompt appears after your first login: please do not click on ‘Start now’, but instead click on ‘Later’ or ‘Cancel’. Return to the OBID home screen and navigate from there to erWin

Please only register once your country is approved for registration for the new erWin portal. You will be notified in time. The current rollout schedule can be found in the table above.

Activation on the new erWin portal normally takes just a few minutes, though in exceptional cases it may take up to three days. For customers not based in Germany, additional company verification is required. This process runs in the background.

SMS-based two-factor authentication currently does not work reliably. Therefore, this service will soon be discontinued completely. We recommend using an authenticator app (e.g. Google Authenticator, Microsoft Authenticator, Free OTP) instead.

Customers based in the EU, Norway, Switzerland or the United Kingdom who have a One Business ID account for their erWin company account can contact One Business ID customer support to change or reset their 2FA device. E-mail: onebusinessid-support@volkswagen.de

Customers based in Australia, Israel, Japan, South Korea or Turkey should contact erWin support.

Yes. The existing erWin will remain accessible for a transition period, so that you can continue to use your existing licences there until they expire. On 31 Dec 2026 finally access will be switched off and only the new erWin will be available.

The current licence models and conditions remain in place. If anything changes in the future, you will be informed in advance.

Training data is currently available only through your importer. We are working on integrating this into the portal in the future.

The new erWin has a completely redesigned navigation – clearer structure, fewer clicks to get where you need to go. If you were very familiar with the old erWin, you may need a brief moment to orient yourself. Most users adapt quickly and then appreciate the improvements.

Yes. Licences are purchased for the company and valid company-wide. Multiple licences can be used simultaneously by multiple employees (one licence per user). The condition is that all users are registered within the same organisation. For RMI special multi-user licences allow simultaneous use by up to 5 employees. Multiple multi-user licences can be purchased. ODIS does not offer special multi-user licenses.

Licences are valid company-wide within the same organisation. Multiple licences from the company can be used simultaneously by multiple employees (one licence per user). The condition is that all users are registered within the same organisation. For RMI special multi-user licences allow simultaneous use by up to 5 employees. Multiple multi-user licences can be purchased. ODIS does not offer special multi-user licenses.

Your annual licence can be transferred to the new portal. The remaining term will then be available to you there.

The new erWin gives you central access to repair, maintenance, and diagnostic information for Volkswagen, Volkswagen Commercial Vehicles, Skoda, SEAT, Cupra, Audi, and Bentley, as well as diagnostic information for Lamborghini, aligned with RMI regulation in the supported markets.

In the new erWin, you have one central company account that you manage yourself. It’s best to define an internal person in charge for this right from the start. Individual users, branches etc. can then be created and managed centrally within this account. This means the previous unclear and separated access structures are a thing of the past.

The working context remains mandatory for ODIS. In the old erWin, it had to be entered again for every licence purchase. In the new erWin, add it once under “My erWin” > “My profile”.

If you already use ODIS, you do not need to apply for a new working context. You can find your current working context in the top left-hand corner of the Group Retail Portal (GRP). Please use the nine-character identifier shown there, not the eight-digit number from the old erWin.

The working context consists of a three-letter country code, your five-digit partner number and a brand letter – for example, DEU12345V for Volkswagen in Germany. You need a separate working context for each brand. If you do not yet have one, first request a partner number via erWin.

Add the working context for your organisation once under “My erWin” > “My profile”.

You can find your current working context in the top left-hand corner of the Group Retail Portal (GRP). Please use the nine-character identifier shown there, not the eight-digit number from the old erWin.

The working context consists of a three-letter country code, your five-digit partner number and a brand letter – for example, DEU12345V for Volkswagen in Germany. You need a separate working context for each brand. If you do not yet have one, first request a partner number via erWin.

Yes. Free Digital Service Schedule is currently available for registered organizations without the need for buying a license through https://erwin.vwgroup-datahub.com/en-DE/digital-services-schedule

Yes. Once your working context is available in your profile, you can download and install ODIS – i.e. before purchasing a diagnostic licence.

The licence period starts immediately after purchase. We therefore recommend installing ODIS before purchasing (once the working context is available in your profile) so you don’t lose licence time.

To purchase a diagnostic licence, first add your working context under “My erWin” > “My profile”. Checkout is not available without it.

If you already use ODIS, you do not need to apply for a new working context. You can find your current working context in the top left-hand corner of the Group Retail Portal (GRP). Please use the nine-character identifier shown there, not the eight-digit number from the old erWin.

The working context consists of a three-letter country code, your five-digit partner number and a brand letter – for example, DEU12345V for Volkswagen in Germany. You need a separate working context for each brand.

If you do not yet have a working context, first request a partner number via erWin. Once your working context is available, add it to your profile and purchase the diagnostic licence.

Please use the contact and support options provided in the portal or get in touch with your usual support contacts.

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Contact & support

If you have questions about the transition or the registration process, please contact the erWin support team directly.

Service hours: Monday to Friday, 9 a.m. – 5 p.m. (Berlin time)

Please use this form for support requests – it routes directly to the erWin support team.

We are committed to making the transition as smooth as possible for you.

Contact erWin
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