Cookie policy


The terms and expressions in capital letters used in this Cookie Policy have the meanings set forth in our Privacy Policy. Additionally, the definitions in Art. 4 of the GDPR shall apply.

Volkswagen Group Info Services AG cookies on the website and the Data Hub. Cookies are small files with configuration information that are stored on your terminal device and enable the website operator to recognise your device.

General information about cookies

Cookies can be divided into different categories:

1. So-called necessary or session cookies are essential for the functionality of a website. The use of these cookies is necessary to enable you to visit the website.
2. The comfort of a website visit is increased by so-called functional cookies, which can store your language settings, for example. 
3. In order to create a pseudonymised usage profile, so-called tracking cookies are used.

Different types of cookies are used within the categories described above. The most common types are explained below:

1. While you are active on a website, a session cookie is temporarily stored in the memory of your terminal device, in which a session identifier is stored, e.g. to prevent you from having to log in again each time you change pages. Session cookies are deleted when you log out or lose their validity as soon as your session expires. 
2. A persistent cookie stores a file on your terminal device for a pre-defined period of time. Through these cookies, websites remember your information and settings for your next visit. This results in faster and more convenient access, as you do not have to set your language preferences again, for example. Once the storage period has expired, the cookie is automatically deleted when you visit the website that generated it.

Use of cookies on this website

1. Only essential and functional cookies are used on this website and the Data Hub. In other words, Volkswagen Group Info Services AG only uses cookies that are technically necessary to provide you a comfortable and individual use of our website including the Data Hub.

2. Below please find a list of all cookies used on this website and the Data Hub:

Name of the cookiePurposeStorage periodType of cookie
SessionSession Management24 hrs.Permanent
TokenJWT: Authorization token of the respective issuer5 min.Permanent


3. Cookies necessary for the functioning of this website are based on § 25(2) Nr. 2 TTDSG and our legitimate interest as in Art. 6(1) lit. f GDPR to offer you a comfortable and individual use of our website. If in certain cases a tool is necessary for the performance of a contract, the legal base for the processing is § 25(2) Nr. 2 TTDSG in conjunction with Art. 6(1) lit. b GDPR.

4. We reserve the right to amend or modify this Cookie Policy at any time to ensure compliance with applicable laws. Please check regularly whether this Cookie Policy has been updated. This Cookie Policy has been updated last in October 2022.