Scheduled maintenance
To further enhance platform stability and security, we will perform scheduled maintenance beginning on the evening of 22 September 2026.
WHAT WILL BE UNAVAILABLE
22.09.2026: The portal is expected to be unavailable for approximately 24 hours while essential security and stabilization measures are being implemented.
23.09.2026: Between 05:00 a.m. and 09:30 a.m. (CET), the system will not accept the creation of new contracts or data requests. During the day, it is expected that users will face minor issues when using the Customer Portal.
This affects the following products:
- Mileage, Charging Control, Charging Data, State of Health
- EU Data Act: Creation of new data requests will not be possible
Existing data access (read) will continue to work as usual. Only the creation of new data access requests will not be possible during this timeframe.
We apologize for any inconvenience and appreciate your understanding as we continue to strengthen the security of your data and improve our services.
For any questions, please contact us at gis-support@cariad.technology.